Returns
If the returned product is found to be damaged or defective, we will issue a full refund, including the return shipping costs.
Exchanges
If you wish to exchange your product for a different model, size, or color, please contact our customer support team to arrange the exchange process.
Non-Returnable Items
The following items may not be eligible for return unless they are defective or damaged upon arrival:
- Consumables (e.g., batteries, lubricants)
- Personal hygiene products (e.g., helmets, protective gear)
- Customized or personalized products
Cancellation Policy
If you change your mind about the purchase before the product is shipped, you can cancel the order and receive a 100% refund.
Changes To The Return Policy
Teleport reserves the right to make changes to this return and refund policy at any time without prior notice. However, any changes will not affect orders placed before the policy update.
If you have any questions or require further assistance, please email us at info@tele.com.